IT Help Desk Technician

The first point of contact for those seeking technical assistance over the phone or through email. They offer remote troubleshooting through diagnostic techniques and pertinent questions, determining the best solution based on the issue and details provided by the customer.

They are the first line of solutions, walking the customer through the problem-solving process.

System Administrators

Our System Administrators are responsible for maintaining systems, verifying that peripherals are working properly, and quickly arranging for repair, in the occasion of hardware failure.

They are also in charge of monitoring system performance, creating file systems, installing software, creating backup and recovery processes, monitoring network communication, and updating the system as soon as new versions of OS or application software comes out.

System Administrators also implement the policies for the use of computer systems and networks, setup security policies for users, and manage firewalls and intrusion detection systems.

Database Administrator

Database Administrators install and maintain the performance of database servers. They work on developing processes for optimizing database security, setting and maintaining database standards, managing database access, managing the performance tuning of database systems, & installing, upgrading, and managing database applications.

Other responsibilities include diagnosing and troubleshooting database errors, recommending and implementing emerging database technologies, creating and managing database reports, visualizations, and dashboards, and creating automation for repeating database tasks.